Service level agreements consist mainly of two types: AMC (Annual Maintenance Contract) and TG (Total Guarantee). Total Guarantee Contract, which provides complete maintenance of devices with provisions for consumables and spare parts, begins after the end of the AMC, applied T-C contracts. IdeasIT has become a leading organization that provides its customers with services related to the annual maintenance contract. These services are provided for technical assistance as well as for software renewal and various other services. Long years in the maintenance of our existing customers have allowed us to maintain commendable resources of infrastructure equipment, testing tools as well as testing and troubleshooting software for various site maintenance. Fully trained on-site engineers with experience and in-depth understanding of infrastructure design improve customer resource management at different levels of ALS/AMC. That`s how we guarantee the highest return – on investment for our clients. Long years in the maintenance of our existing customers have allowed us to maintain commendable resources of infrastructure equipment, testing tools as well as testing and troubleshooting software for various site maintenance. AMC (Annual Maintenance Contract) or SLA (Service Level Agreement) – is a contract that gives you the certainty that you have a backup in us. This agreement has many advantages and we make sure to offer our customers the best of these benefits so that they maintain their confidence in us and in our company forever. For years, agreements have been an essential part of a business. It actually contains rules that both parties must follow, much like the rules of a game that play a certain number of games.
The only difference between ALS and the CMA is that they are more beneficial to the client; Considering that, in a regulation of gambling documents, each party concerned is the same. Here we give our customers the benefits of doubt, so they are always the winners. As an ISO certified organization, we are well known for our strict compliance with contractual conditions. Global Track Technologies, have teams dedicated to satisfying the different levels of service for its customers. We provide service support to customers in the form of an annual maintenance contract (AMC) or a level level service contract (SLA) with a full service or telephone service on a contractual basis. In addition to regular preventative maintenance, we participate in all service calls and replace the defective product, as is required for the execution of the entire system. In the event of a major outage, we have provided standby equipment to provide zero-time support. Our AMC services also offer an annual software maintenance service that includes regular updates of software, documentation and related support. The certainty that there is someone there is a good thing.